Complaint management simplified

Streamline your complaint management and enhance customer trust

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Clarity

Gain a comprehensive view of your complaint resolution process:

Accelerate compliance

Implement your complaint management program in under 30 minutes

Streamlined operations

Leverage pre-built processes and templates to simplify compliant complaint management

Consolidated platform

Manage all risk and compliance obligations affordably, in a single platform

Complaint management streamlined

Receive

Easily ingest different types of reports ensuring comprehensive management of serious complaints

Customizable complaint forms
Written, voice, or on-platform meetings
Attach any type of file
Publish guidelines and FAQ's

Case Management

Conduct thorough investigations with built-in tools for evidence collection, analysis and case management

Analyze evidence
Communicate with reporters
Standardize processes with embedded task manager
Run advanced queries

Resolve

Efficiently conclude investigations while maintaining real-time oversight of your complaint risks

Custom report templates
Notifications and alerts
Dashboards, insights and self service reporting
Case export

Comply

Simplify regulatory compliance within one singular end-to-end platform

Comprehensive audit logs
Advanced user roles
Deadline notifications
Redact sensitive information

Effortless compliance with complaint regulations

Help companies like yours comply with emerging complaint regulations such as FCA Complaint Handling Rules, Australian Financial Complaints Authority and many more

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Setup in 3 easy steps:

Setup

Customize your program to match your organization's brand. Use your policy or ours!

Customize

Customize your reporting flow to assess new complaint risks and manage with compliance confidence

Manage

Streamline incoming reviews using our pre-built processes and templates

Protect your organization today

Book a call today to protect your stakeholders

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